Privacy Policy
Last Updated: March 15, 2026
1. Introduction
Welcome to Echo Translate! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Echo Translate browser extension and website (collectively, "the Service").
2. Information We Collect
2.1 Account Information
- Email address: Collected when you choose to log in. Login is not mandatory — you can use basic features anonymously.
- Authentication data: We use one-time passcodes (OTP) sent to your email for secure login. We do not store passwords.
2.2 Usage Data
- Translation volume: We track the number of words and paragraphs you translate after you log in, to manage service limits and improve the Service.
- Extension settings: Your preferences such as target language and translation model are stored locally in your browser.
2.3 Payment Information
- Billing data: When you subscribe to a paid plan, payment is processed by Stripe, our third-party payment processor. We do not store your credit card number or payment details on our servers. We store your Stripe customer ID and subscription status to manage your account.
2.4 Analytics Data
- Website analytics: We use PostHog to collect anonymized usage data on our website, such as page views and feature interactions. This helps us understand how the Service is used and improve it.
2.5 Cookies and Local Storage
- Cookies: Our website uses cookies for analytics (PostHog) and essential site functionality.
- Local storage: The browser extension uses local storage to save your preferences and authentication state.
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve the Service.
- Manage your account, subscription, and access to features.
- Process payments and manage billing through Stripe.
- Analyze usage patterns to improve the Service.
- Communicate with you about your account or the Service.
- Comply with legal obligations.
4. Third-Party Services
We share information with the following third-party services, only as necessary to operate the Service:
| Service | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Email address, subscription data |
| PostHog | Website analytics | Anonymized usage data |
| OAuth login (optional) | Email address |
We do not sell your personal information to any third party.
5. Data Storage and Security
- Your data is stored on encrypted servers.
- We use industry-standard security measures including HTTPS encryption for all data in transit.
- Payment data is handled by Stripe in compliance with PCI DSS standards.
6. Data Retention
- Account data: Retained as long as your account is active. You may request deletion at any time.
- Translation usage data: Retained for the duration of your account to manage service limits.
- Payment records: Retained as required by applicable tax and financial regulations.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your account and associated data.
- Portability: Request your data in a portable format.
- Opt-out: Use the Service without logging in for basic features.
To exercise any of these rights, contact us at support@echo-translate.com.
8. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@echo-translate.com.